Privacy Policy
Welcome to The Cleaning Co. Coach. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read it carefully. If you do not agree with these terms, please do not access the Site.
1 Information We Collect
We may collect information about you in a variety of ways when you interact with our website or services.
Personal Data
Personally identifiable information — such as your name, email address, and telephone number — that you voluntarily provide when you register, make a purchase, or participate in activities on the Site such as booking a call or signing up for our newsletter.
Financial Data
Financial information, such as your payment method details (e.g., credit card number, card brand, expiration date), collected when you purchase our products or services. All financial information is processed and stored securely by our payment processor, Stripe. We encourage you to review Stripe's Privacy Policy directly.
Derivative Data
Information automatically collected by our servers when you access the Site, including your IP address, browser type, operating system, access times, and the pages you viewed before and after visiting our Site.
2 How We Use Your Information
Having accurate information about you allows us to provide a smooth, efficient, and personalized experience. We may use information collected about you to:
- Create and manage your account.
- Process your transactions and send purchase confirmations and invoices.
- Send newsletters, promotions, and marketing communications.
- Fulfill and manage purchases, orders, payments, and refunds.
- Monitor and analyze usage and trends to improve your experience.
- Notify you of updates to the Site or our services.
- Offer new products, services, and personalized recommendations.
- Prevent fraudulent transactions and protect against criminal activity.
- Respond to customer service requests and resolve disputes.
- Generate a personal profile to make future visits more relevant.
3 Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, investigate potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by applicable law.
Third-Party Service Providers
We may share your information with trusted third parties that perform services on our behalf, including:
- Stripe – Payment processing
- Mailchimp – Email marketing and newsletters
- Google (GSuite / Analytics) – Business operations and website analytics
- Facebook & Instagram – Social media marketing and advertising
Marketing Communications
With your consent, or with an opportunity to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
4 Tracking Technologies
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies in your browser settings, but be aware that doing so may affect the availability and functionality of the Site.
Website Analytics
We partner with Google Analytics to analyze and track users' use of the Site, determine the popularity of certain content, and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
5 Third-Party Websites
The Site may contain links to third-party websites, advertisements, and external services not affiliated with us. Once you leave our Site via these links, any information you provide to those third parties is not covered by this Privacy Policy. We cannot guarantee the safety and privacy of your information on external sites. We encourage you to review the privacy policies of any third-party websites you visit.
6 Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse. Any information you transmit to us is done at your own risk.
7 Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us immediately using the contact information provided below so we can take appropriate action.
8 Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
9 Your Privacy Rights (GDPR & CCPA)
European Union Users (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. In certain circumstances, you have the following rights:
- The right to access, update, or delete the information we hold about you.
- The right of rectification — to have inaccurate data corrected.
- The right to object to our processing of your personal data.
- The right to restriction of processing.
- The right to data portability.
- The right to withdraw consent at any time.
California Residents (CCPA)
If you are a resident of California, California Civil Code Section 1798.83 ("Shine The Light" law) permits you to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes, and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. To make such a request, please contact us using the information below.
10 Contact Us
If you have questions, comments, or requests regarding this Privacy Policy, please reach out to us:
The Cleaning Co. Coach
Springfield, Missouri
Email: morgan@thecleaningcocoach.com
Website: www.cleaningcocoach.com